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Your Agreement With maxuron Starts Here

Before you open an account or explore the lobby, these Terms & Conditions set out exactly what we expect from each other — your rights, your responsibilities, and…

Applies to All AccountsGoverned by Local LawUpdated & VersionedCovers All ServicesMalaysia-Accessible Where Permitted
maxuron Your Agreement With maxuron Starts Here
HUBUNGI KAMI

Reach Us About Any Terms Query

If any clause in these Terms & Conditions is unclear, or if you need to formally flag a concern about how they have been applied to your account, our support team is…

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify any clause in the Terms & Conditions and escalate formal disputes to the compliance team on your behalf.
Email Support Send a written query to our support address for a documented response. Email is the recommended channel when you need a written record of how a specific term has been interpreted or applied.
Terms Dispute Channel For formal objections related to account actions taken under these Terms & Conditions, use our dedicated dispute channel. We log every submission and follow a structured review process with a written outcome.
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How We Protect Your Account and Handle Your Data

Our Terms & Conditions are built around keeping your account secure and your data handled responsibly.

Data Handling

We collect only the account and transaction data necessary to operate your account and comply with applicable law. Data is stored on encrypted servers and is never sold or shared with third-party marketers. You may request a copy of your data at any time.

Cookie Policy

maxuron uses functional and analytical cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences from your browser settings; disabling cookies may affect some account features.

Account Security

Your account is protected by password hashing, two-factor authentication options, and session-timeout controls. We strongly recommend enabling two-factor authentication to prevent unauthorised access to your wallet and transaction history.

Data Retention

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law. When the retention period expires, data is securely deleted or anonymised in line with our internal data management schedule.

Your Contact Rights

Under these Terms & Conditions you have the right to contact us to correct inaccurate data, request account closure, or ask how a specific clause has been applied to your account. All requests are logged and handled within 24 hours.

Requesting Changes

To update personal details, amend contact preferences, or withdraw consent for specific data uses, log in and visit the account settings page or contact support directly. We verify your identity before actioning any change to keep your account safe.

Common Questions About Our Terms & Conditions

These are the questions we hear most when someone reads through the Terms & Conditions for the first time. If your question is not covered here, reach out via live chat or email and we'll send a written answer.

These Terms & Conditions take effect the moment you complete account registration on maxuron. By submitting your registration, you confirm you have read, understood, and agreed to every clause as it stands on that date.

We publish a notice on the platform whenever the Terms & Conditions are updated. Continued use of your account after the notice date is treated as acceptance of the revised terms. You may contact us before accepting if you have questions about a specific change.

Access to maxuron depends on whether it is permitted under the laws of your location. Where local law in Malaysia permits use, you may open an account and access our services. It is your responsibility to confirm that access is lawful in your specific jurisdiction.

All deposits, whether made through Touch 'n Go, GrabPay, Boost, or FPX, are subject to these Terms & Conditions. Transaction limits, processing rules, and any conditions attached to specific payment methods are set out in the account wallet section.

You have the right to raise a formal dispute through our dedicated terms dispute channel. We log every submission, review it against the current Terms & Conditions, and provide a written outcome within 24 hours of receiving your complaint.

Submit a data access request via the account settings page or through email support. We verify your identity first, then deliver a copy of the personal data we hold within the timeframe required by applicable law in your jurisdiction.

After closure, we retain your account data for the period required by local law, then securely delete or anonymise it. You may request confirmation of deletion once the mandatory retention period has passed by contacting our support team.